Keeping your details, such as postal and email address and dividend payment instructions up to date is easily done online. Follow the instructions below to check and update your details.

• Click on the login button at the top right of the screen
• You will be taken to the Computershare Investor Centre where you can follow the prompts to log in as either an existing or new user.
• Once you are logged in, click on my profile on the right hand side under your name and select the information you wish to update.

You can also update your details via our webpage here.

Alternatively, you can call the AMP share registry on 1300 654 442 from Australia, 0800 448 062 from New Zealand or + 61 3 9415 4051 from all other countries.

You can log into your shareholding by following the instructions below.

• Click on the blue 'Login' button at the top right of the screen .
• You will be taken to the Computershare Investor Centre where you can follow the prompts to log in as either an existing or new user.
• Once you are logged in, click on my profile on the right hand side under your name and select the information you wish to update

The first time you log into your shareholding you will need your AMP holder number. You can find this in the top right corner of your AMP dividend statement. If you can't find your holder number, the AMP Investor Relations team can help. You can send us an email at shares@amp.com.au or call on 1800 245 500 (Australia) or +612 8364 6053 (other countries). You will need to provide your name, date of birth, phone number and the address on your shareholding.

You can find your holder number, otherwise known as a shareholder reference number (SRN) or holder identification number (HIN), on any of your shareholder statements. Your number typically appears under the ‘contact details’ box and starts with the letter i, or X followed by 10 numbers.

If you can't find your holder number, the AMP Investor Relations team can help. You can send us an email at shares@amp.com.au or call on 1800 245 500 (Australia) or +612 8364 6053 (other countries). You will need to provide your name, date of birth, phone number and the address on your shareholding.

To change the name on your AMP shareholding (for example due to a marriage or a divorce), click on the link below to access the Change of Name form. Complete the form and return it to the AMP share registry with supporting documentation as specified on the form. There is no charge for this service.

• Change Of Name Form

To transfer your shareholding to another, click on the link below to access the Standard Transfer form. Complete the form and return it to the AMP share registry with supporting documentation as specified on the form. There is a charge by the registry for this service. If you want to transfer issuer sponsored shares under the management of the broker, the broker will need to action this for you.

• Standard Transfer form

The easiest way to check your share balance is to log into your shares online. Click on the login to my shareholding button at the top of the screen.

You will be taken to the Computershare Investor Centre where you can follow the prompts to login as either an existing or new user. Once you are logged in you will see your share balance on the screen.

Information on consolidating your shareholdings can be found through the following link combine your holdings

To transfer your shareholding to another, click on the link below to access the Standard Transfer form. Complete the form and return it to the AMP share registry with supporting documentation as specified on the form. There is a charge by the registry for this service. If you want to transfer issuer sponsored shares under the management of the broker, the broker will need to action this for you.

Standard transfer form

Prior to the dividend payment, a dividend record date is set. The record date is the date at which your shareholding details are captured and your entitlement to the dividend is determined. Any changes made after the record date will not appear on your dividend statement. Changes made to your banking details after record date will apply for future dividends and, if the payment fails, your payment will be reissued to your new account within 21 days.

Share certificates are no longer issued on Australian stocks. Your dividend statement acts as your share certificate/holding statement. The statement contains essential information such as your holder number and balance of shares.

AMP pays dividends by direct credit. You can also reinvest dividends through the dividend reinvestment plan (DRP). Access the DRP booklet and apply online by clicking on the ‘ my shareholding’ tab. Login then select ‘update your details’ and ‘dividend reinvestment plan’. If necessary, consult your financial adviser before joining. When they are declared, dividends are paid in March and September each year.

If you don't provide your TFN or ABN (or exemption type), we are required to deduct tax from any unfranked portion of your AMP dividend at the highest marginal tax rate. AMP cannot refund tax deducted. You have to claim this tax from the Australian Tax Office when completing your tax return.

When AMP issues a dividend, a statement is sent by post or email, based on your communication election. This statement is your tax statement.

No, the whole of the unfranked amount of the dividend is declared conduit foreign income. No Australian withholding tax is deducted from dividends paid to non-residents to the extent that the dividend is fully franked or conduit foreign income. You will need advice from your local tax agent on how to declare any dividends in your tax return.

Information about buying or selling AMP shares can be found through the following link buying/selling .

As outlined in the DRP plan rules, any money left in your DRP account after you sell your shares is donated to a charity, determined by AMP.

If you sold your shares between the dividend record date and the dividend payment date, and you were participating in the dividend reinvestment plan, you have received the shares from the dividend as determined on the record date. Please contact your broker about selling these remaining shares. You may also wish to consider donating the shares to charity. To do so in Australia, please visit ShareGift Australia. To do so in New Zealand, please visit Shares for Good. You will receive a donation receipt should you require one for tax purposes.

AMP does not buy back shares. Please see our buying and selling shares section for more information about ways to sell your shares.

If the ONLY shares you owned at 23 December 2003 were the shares issued in the demutualisation, the cost base is calculated as follows:

• The original cost base was A$10.43.
• Post the AMP demerger (23 December 2003) the cost base was reduced to approximately A$7.39
• Following the A$0.40 per share capital return in June 2005, the cost base was reduced to approximately A$6.99
• Following the A$0.40 per share capital return June 2006, the cost base was, reduced to approximately A$6.59
• Following the A$0.40 per share capital return June 2007, the cost base was reduced to approximately A$6.19.

If you purchased AMP shares, prior to 23 December 2003, through the prelisting facility in June 1998, share purchase plans, dividend reinvestment plan, off market transfers or on market purchases, you will need to refer to your 2004 income tax return or speak to your tax adviser who prepared your 2004 income tax return. 

This is because the AMP demerger in December 2003 involved cancelling in total 29.1947766% of your AMP shares. The Tax Office considers each purchase of shares as an individual parcel and it was left to the taxpayer to decide which parcel(s) of shares were cancelled to arrive at the 29.1947766% total. 

Further information can be found at the ATO website using this link: 

https://www.ato.gov.au/Calculators-and-tools/Demergers-calculator/

Shares purchased on market: The purchase price of your shares will be on your contract note. This price is then adjusted as necessary by the capital returns. 

Shares issued under the dividend reinvestment plan: you will find the issue price on the dividend reinvestment plan page. This price is then adjusted as necessary by the capital returns. 

Shares issued under the AMP rights offer: The cost base is the price you paid for those shares A$3.87 plus any incidental costs you incurred. This price is then adjusted as necessary by the capital returns.

For information about the cost base of your HHG shares, now HGG, you need to contact Henderson Group plc at henderson@computershare.com.au

When National Mutual demutualised, the cost base of their shares was $1.14 on 3 October 1996. When AMP and AXA merged on 30 March 2011, the market value of an AMP share was $5.32. Please refer to the ATO fact sheet for more information.