AMP is pleased to announce the addition of household reporting across multiple clients to North Interactive, helping significantly reduce the time and effort required for client reviews.

Advisers gain all the benefits of North’s innovative client review tool together with a new, comprehensive view of their clients' financial situation and objectives.

Launched in response to feedback received from advisers, the addition of consolidated reporting will benefit advisers who use North, by creating efficiency gains when reporting across multiple client accounts in the same report.

This market-leading capability builds on the launch of North Interactive which was made available to advisers earlier this year, underlining North’s commitment to continue to save advisers time and enable greater client engagement at review time.

Client reviews ‘front of mind’ for many advisers

According to Investment Trends, enhanced client reporting and review tools are the number one desired improvement that advisers are looking for from their main platform, with one quarter (25%) of advisers saying it was front of mind (up from 21% in 2022)¹.

Household reporting, available through North Interactive, means advisers can now demonstrate a household view across clients, providing a clearer and more comprehensive picture of their financial health.

With the addition of household reporting, advisers can take advantage of North Interactive’s other features which include integration with Microsoft 365, as well as being able to add their own branding and personal commentary to the report, supporting greater personalisation for practices to brand and customise their insights at review time.

This is particularly beneficial for clients involved in multiple entities such as companies, trusts, SMSFs, and individual accounts, as well as for couples and family groups, which constitute about one-third of all North clients.

Focus on delivering real value

Reducing the complexity of client reviews is part of North’s commitment to advisers who can focus on showcasing the real value of advice and the meaningful progress they’ve made towards achieving a client’s goals.

Currently, a total of 210,000 client review reports are produced each year on North with reporting being one of the highest used features on the platform.

Jesse Romeo, financial adviser for Aspire Planning Group, welcomed the addition saying consolidated reporting would help unlock further efficiencies, particularly during client reviews.

He said North Interactive has already transformed the way his practice communicates, giving clients real-time insights into balance and performance fluctuations over the past year.

“The North Interactive tool has significantly modernised our client presentations, allowing us to move beyond traditional printed reports to interactive, on-screen displays,” he said.

“North Interactive has streamlined our workflow by compiling key information in a single, intuitive menu, reducing preparation and navigation time. Client feedback has been overwhelmingly positive, with many expressing appreciation for the clarity and interactivity it provides.”

Edwina Maloney, AMP Group Executive, Platforms said:

“North has a proud history of innovation and we continue to lead the way with our innovative solutions in areas that can make a meaningful difference to advisers and their clients.

“Advisers can now, for the first time, get access to a contemporary reporting solution that significantly reduces the administrative burden for them, meaning they can focus on delivering personalised and impactful advice to their clients.

“We recognise that with over a third of North’s clients being part of a family group, it’s important that advisers can conduct client reviews at a household level and this change enables that in an elegant and seamless way.  

“The addition of consolidated reporting in combination with our existing North Interactive functionality means that North now has the leading reporting functionality and capability in-market.

“Alongside one of the strongest platform integrated Record of Advice capabilities, and innovative features like North’s risk profiles, we’re helping more advisers with a contemporary solution that unlocks efficiencies and empowers more advisers to deliver exceptional customer reporting experience at review time.”

^{1 Source: Adviser Technology Needs 2024 (Investment Trends).}